Newell Brands Reviews
Newell Brands Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Newell Brands has 1.7 star rating based on 16 customer reviews; consumers are mostly dissatisfied and 67% of ratings are unfavorable. Recent Newell Brands reviews center on customer complaints about refunds, warranty denials, and slow customer service.
Key Takeaways for Future Customers
- Verify warranty terms before buying and document purchases for claims.
- Expect slow response times for support and returns.
- Confirm product availability and exact model before ordering.
Negative Feedback / Risk Areas
- Frequent customer complaints about delayed refunds and rebate issues.
- Warranty denials and difficulty getting replacements or parts.
- Poor customer service accessibility and long hold times.
- Recurring quality problems and product reliability concerns.
Positive Feedback
Some customers report fast replacement of items and acceptable product quality while products last.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Newell Brands has 1.7 star rating based on 16 customer reviews; consumers are mostly dissatisfied and 67% of ratings are unfavorable. Recent Newell Brands reviews center on customer complaints about refunds, warranty denials, and slow customer service.
Key Takeaways for Future Customers
- Verify warranty terms before buying and document purchases for claims.
- Expect slow response times for support and returns.
- Confirm product availability and exact model before ordering.
Negative Feedback / Risk Areas
- Frequent customer complaints about delayed refunds and rebate issues.
- Warranty denials and difficulty getting replacements or parts.
- Poor customer service accessibility and long hold times.
- Recurring quality problems and product reliability concerns.
Positive Feedback
Some customers report fast replacement of items and acceptable product quality while products last.
Media from reviews
Donations for nonprofit 5013C
Cannot reach a customer service representative to speak with to inquire about a donation for a nonprofit 501(c)(3) in Cuyahoga Falls, Ohio.
Preferred solution: Donation for a 5013C nonprofit for children
There is no way to get through to customer service and they are not issuing a $350 dollar refund for an item I never received !
I am chasing a refund for an item that was returned, and I am being given the runaround by Coleman customer service Scandinavian RePs.
- Refuse refunds and customer service to american consumers
User's recommendation: Do not buy from their acquisition company Coleman Outdoors !
Lead and wood brokerage prismacolor color pencils
- - Prismacolor pencils show recurring quality issues.
- - Leads break during sharpening; wood cracks; core off-center; seeking resolution.
Not satisfied at all. Has not answered my complaint yet!
I am writing to you to express my disappointment regarding a recurring quality issue I have been experiencing with my Prismacolor colored pencils.
Despite being a long-time fan of the brand, since the 70s I have noticed that the leads break constantly while sharpening, regardless of the sharpener I use (including high-quality manual and electric ones). Furthermore, in many instances, the wood casing itself splits or cracks, making it impossible to use the pencil properly.
It seems the core is off-center or fractured internally, leading to significant product waste.
I will attached several photos showing the broken leads and the damaged wood as evidence of these issues if requested
I value the quality of Prismacolor pigments, but the current structural integrity of the pencils is not meeting the expected standards for a professional-grade product. I would appreciate it if you could look into this matter and let me know how we can resolve this situation.
I look forward to hearing from you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThe blurbs on the package said that these pencils had full sized lips graphite. And they would not be ranking and they broke constantly they still do I'm so disappointed very disappointed.
I asked them for coupon for another product of their own. I would like to have another type of prismacolor product for it but you know
S gel black pen medium
- - They contacted Newell customer service and were told to visit the website; they want Sharpie S Gel pen info, use Pilot G2, and left contact details.
I call Newell customer service put in phone number email etc then I get go website additional info I need info Sharpie S Gel medium pen I currently use Pilot G2 leave phone number to discuss my concerns thank you Ratko phone number 386286**** and email vegasstrong887@***.com God bless
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCharge to account/ refund
- - Unauthorized charge of $43.49 on Monday, August 4.
- - The user did not order anything and requests an explanation and a refund.
***
I was charged for something? I have not ordered anything and have no idea why i was charged $43.49 on Monay August 4th?
I need to know how this happened and return my money. Thank you.
Shannon Lauridsen
Sldanish13@***.com
708-949-****
User's recommendation: Call
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnreliable products, doesn't honor warranty
- - Purchased a new FoodSaver FS1110 handheld on 11/17/2024.
- - Warranty claim was refused as used.
- - The product arrived new in a sealed, unopened box.
Newell Brands has read my complaint but has no interest in honoring their "one year Warranty against manufacturing defects), even though my new in box Foodsaver model #F1110 hand vacuumizer failed within two months of purchase. I would never reccomend Newell/Foodsaver to anyone.I am thinking that virtually any other Company is more likely to honor their Warranty. I am doing my research on other Companies' products to find one that is more reliable than Newell Brands/Foodsaver.
I purchased a brand new FoodSaver FS1110 handheld on 11/17/2024. It failed only a couple of months later, so I applied for the warranty, supplying a copy of the invoice showing that it was a new product, along with photos of the charger, various photos of the handheld unit and charger, and the charger plug, clearly showing all of the requested information.
FoodSaver refused my warranty claim, saying that it was a used product. However, this was not true, as it arrived new in a sealed, unopened box.
Because of the unreliability of FoodSaver products, I have had to buy a new FoodSaver unit in each of the following years: 2010, 2011, 2012, 2013, 2015, 2016, 2020, 2022, and 2024. Clearly, FoodSaver products are unacceptably unreliable, and FoodSaver does not stand behind its warranty, so FoodSaver is also a very unreliable company.
- Product is good for preserving food until it breaks
- Product breaks frequently
- Newell products does not honor their warranty
Preferred solution: replacement product
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBroken Mr coffee
- - Mr. Coffee stopped working after one use.
- - Walmart refused the return due to no receipt.
- - Newell said it is out of warranty; no replacement.
Nice staff but no help with a new Mr. Coffee that didn't work.
I called to get help with a Mr. Coffee that quit working after one use.
I purchased it from Walmart but they would not take it back because I had no receipt. I then called Newell and they said it was out of warranty. It sat on my shelf new but not used for a few months.
They would not send a replacement. Now I have to figure out how to properly recycle it so all the plastic does not go in the trash.
User's recommendation: I will not purchase Newell products again
Replacement blade needed
- - Spoke with a Newell Brands rep but was redirected to Crockpot (Rival).
- - On hold for 20 minutes, then hung up.
- - I think the Rival slicer is no longer made.
With the research I did online and attempting to talk to a live person, I did talk to a company representative at Newell Brands but was redirected to Crockpot brand which is Rival. I was on hold for 20 minutes then just hung up. I think the Rival meat slicer is no longer made or its replacement parts.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI’ve not received a response to warranty claim
I have not received a reply or any response to my warranty claims, which were submitted via email online on November 15, 2024. I am unable to reach anyone for support.
Preferred solution: Full refund
User's recommendation: Very poor customer support
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerComplaint
- - Hattersheim customer service is in question.
- - Tanja and Mr Lorentz allegedly insulted customers.
- - The case involved a related employee and a family crisis.
I would love to rate with minus points,not even 0!
Hi there,
I would like to send you a complaint about your customer service in Germany.
I hope to reach the right person, before delineating the whole story.
So far I can just ask you to please please please pay attention and have a closer look at the employees here in Hattersheim.
Especially a Tanja and a Mr Lorentz are the worst of the worst I have ever been in touch with in my whole life.
Unfortunately they not only don't care about customers, they even bombard them with insulting and threatening messages.
Instead of dealing with the customer involved, they threatened an employee at the company that was related to the complaining customer.
They had several meetings with the employee who had nothing to do with the complaints...
The story continued and led to a terrible family crisis of the employee with a terrible ending.
I hope to find someone responsible for customer service and hope that someone will pay attention to those responsible for customers.
Please contact me.
Thank you.
- Employees
Preferred solution: Apology is not enough since the staff destroyed a family. The 2 employees must get fired immediately for the image und reputation of the company.
User's recommendation: Avoid Campingaz and Newell brands at all costs!!!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFailure to comply with recall on item
- - The Mr. Coffee brewer malfunctioned, causing holes in K-Cups and grounds.
- - Promised replacement and return box, but sent a Crock Pot lid.
I informed Newell that they sent me a lid to a 6 quart Pressure Cooker when my recall was regarding the Mr. Coffee kcup brewer but haven’t received any confirmation on what they are going to do to address & correct it.
I even sent them photos of the printed address label they sent with my name and “Mr C single serve rec” printed on it that was attached to the box! Still no response or email saying how they intended to handle it.
I purchased a Mr. Coffee single-cup brewer which started malfunctioning.
It began creating holes in the K-Cups that were too large, resulting in grounds getting into the cup or not dispensing any coffee at all. I was informed about a recall and when I contacted the company, they promised to mail me a box to return the defective brewer and replace it. However, what I received was a lid for another of their recalled products; a Crock Pot 6-quart multi cooker. Even though the shipping label on the box clearly read 'Mr.
C single serve rec.,' which I assume was abbreviated for recall.
When I called the customer service, the operator seemed more interested in selling me something rather than addressing my concerns. I would like to know how a company can continue to operate without any effective means of addressing their customers' concerns.
- No direct answer
Preferred solution: The replacement of the recalled Mr Coffee kcup maker as I was promised; not a Crock Pot lid
User's recommendation: Say no to Newell
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI would like some defective kerr widemouth lids replaced please
- - A recorded message had a different number.
- - Speech was rapid; I couldn't jot it.
- - Partial number: 418-****.
- - Area code unknown; I may need to start over.
I called the number you gave. There was a recorded message with a different number.
The speech was so rapid I couldn't get the number down in time. I can give you part of it.
418-****. I don't know what the area code was, I guess I have to start all over
User's recommendation: Have pen and pencil ready to take down information
E-commerce Talks
I am continually amazed at the efficiency, pleasant communication and general care this company has for it's customers. A rare quality these days indeed..... Thank you Newell brands.!
I enquired about a replacement part to purchase and was sent the item free of charge. Absolutely Delighted!
User's recommendation: Be kind. These are wonderful, friendly, helpful people ..
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerColeman grill doesn't work, propane arm doesn't click in. Company sent a new one which also doesn't work.
The propane arm on the Coleman Fold-n-Go doesn't connect to the grill, even on the replacement grill which the company sent me. It's very difficult to contact anyone at Coleman or Newell.
- Fast replacement of item
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSmooth mason jars 32oz
I am not a pissed-off customer, but I am getting aggravated with this site. I am only interested in the 32 oz.
smooth mason jar.
Will you be producing them, yes or no? If yes, how can I get them?
- Quality
- Cannot get the product
Preferred solution: An answer to my question
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