Skip to content
Newell Brands

Newell Brands Reviews

www.newellbrands.com
What is your customer experience with Newell Brands?

Newell Brands Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

Newell Brands has 1.7 star rating based on 16 customer reviews; consumers are mostly dissatisfied and 67% of ratings are unfavorable. Recent Newell Brands reviews center on customer complaints about refunds, warranty denials, and slow customer service.

Key Takeaways for Future Customers

  • Verify warranty terms before buying and document purchases for claims.
  • Expect slow response times for support and returns.
  • Confirm product availability and exact model before ordering.

Negative Feedback / Risk Areas

  • Frequent customer complaints about delayed refunds and rebate issues.
  • Warranty denials and difficulty getting replacements or parts.
  • Poor customer service accessibility and long hold times.
  • Recurring quality problems and product reliability concerns.

Positive Feedback

Some customers report fast replacement of items and acceptable product quality while products last.

View full overview ›

Media from reviews

Newell Brands - Failure to comply with recall on item
Newell Brands - Failure to comply with recall on item - Image 2
View all media ›

Turn one complaint into a collective action

PC collective complaint

A Collective Complaint helps you unite consumers dealing with the same issue, such as wrong charges, unexpected fees, damaged items, or misleading promises. It goes beyond a single review by growing stronger with every signature, making it harder to ignore. Once you reach 20 supporters, we’ll send it to the company to encourage a response.

Start Collective Complaint
Show reviews that mention
customer service customer service phone number refund prismacolor pencils gel medium concerns
Filter review
Sort by
Gail M Olb
map-marker Cuyahoga Falls, Ohio

Donations for nonprofit 5013C

Cannot reach a customer service representative to speak with to inquire about a donation for a nonprofit 501(c)(3) in Cuyahoga Falls, Ohio.

Preferred solution: Donation for a 5013C nonprofit for children

View full review
Leslie K Zgi
map-marker Tampa, Florida

There is no way to get through to customer service and they are not issuing a $350 dollar refund for an item I never received !

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I am chasing a refund for an item that was returned, and I am being given the runaround by Coleman customer service Scandinavian RePs.

Loss:
$349
Cons:
  • Refuse refunds and customer service to american consumers

User's recommendation: Do not buy from their acquisition company Coleman Outdoors !

View full review
Anonymous
map-marker Miami, Florida

Lead and wood brokerage prismacolor color pencils

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
AI Highlights
  • - Prismacolor pencils show recurring quality issues.
  • - Leads break during sharpening; wood cracks; core off-center; seeking resolution.
Updated by user Dec 31, 2025

Not satisfied at all. Has not answered my complaint yet!

Original review Dec 27, 2025

I am writing to you to express my disappointment regarding a recurring quality issue I have been experiencing with my Prismacolor colored pencils.

Despite being a long-time fan of the brand, since the 70s I have noticed that the leads break constantly while sharpening, regardless of the sharpener I use (including high-quality manual and electric ones). Furthermore, in many instances, the wood casing itself splits or cracks, making it impossible to use the pencil properly.

It seems the core is off-center or fractured internally, leading to significant product waste.

I will attached several photos showing the broken leads and the damaged wood as evidence of these issues if requested

I value the quality of Prismacolor pigments, but the current structural integrity of the pencils is not meeting the expected standards for a professional-grade product. I would appreciate it if you could look into this matter and let me know how we can resolve this situation.

I look forward to hearing from you.

View full review
Lisa D Qbb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

The blurbs on the package said that these pencils had full sized lips graphite. And they would not be ranking and they broke constantly they still do I'm so disappointed very disappointed.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I asked them for coupon for another product of their own. I would like to have another type of prismacolor product for it but you know

View full review
Velora Zec

S gel black pen medium

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
AI Highlights
  • - They contacted Newell customer service and were told to visit the website; they want Sharpie S Gel pen info, use Pilot G2, and left contact details.

I call Newell customer service put in phone number email etc then I get go website additional info I need info Sharpie S Gel medium pen I currently use Pilot G2 leave phone number to discuss my concerns thank you Ratko phone number 386286**** and email vegasstrong887@***.com God bless

View full review
Shannon L Uex

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Charge to account/ refund

AI Highlights
  • - Unauthorized charge of $43.49 on Monday, August 4.
  • - The user did not order anything and requests an explanation and a refund.
Updated by user Aug 07, 2025

***

Original review Aug 04, 2025

I was charged for something? I have not ordered anything and have no idea why i was charged $43.49 on Monay August 4th?

I need to know how this happened and return my money. Thank you.

Shannon Lauridsen

Sldanish13@***.com

708-949-****

User's recommendation: Call

View full review
Robert A Vnt

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Unreliable products, doesn't honor warranty

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
AI Highlights
  • - Purchased a new FoodSaver FS1110 handheld on 11/17/2024.
  • - Warranty claim was refused as used.
  • - The product arrived new in a sealed, unopened box.
Contains 1 confidential file for company representatives
Updated by user Feb 16, 2025

Newell Brands has read my complaint but has no interest in honoring their "one year Warranty against manufacturing defects), even though my new in box Foodsaver model #F1110 hand vacuumizer failed within two months of purchase. I would never reccomend Newell/Foodsaver to anyone.I am thinking that virtually any other Company is more likely to honor their Warranty. I am doing my research on other Companies' products to find one that is more reliable than Newell Brands/Foodsaver.

Original review Jan 31, 2025

I purchased a brand new FoodSaver FS1110 handheld on 11/17/2024. It failed only a couple of months later, so I applied for the warranty, supplying a copy of the invoice showing that it was a new product, along with photos of the charger, various photos of the handheld unit and charger, and the charger plug, clearly showing all of the requested information.

FoodSaver refused my warranty claim, saying that it was a used product. However, this was not true, as it arrived new in a sealed, unopened box.

Because of the unreliability of FoodSaver products, I have had to buy a new FoodSaver unit in each of the following years: 2010, 2011, 2012, 2013, 2015, 2016, 2020, 2022, and 2024. Clearly, FoodSaver products are unacceptably unreliable, and FoodSaver does not stand behind its warranty, so FoodSaver is also a very unreliable company.

Loss:
$37
Pros:
  • Product is good for preserving food until it breaks
Cons:
  • Product breaks frequently
  • Newell products does not honor their warranty

Preferred solution: replacement product

View full review
Mohamud Qvr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Broken Mr coffee

AI Highlights
  • - Mr. Coffee stopped working after one use.
  • - Walmart refused the return due to no receipt.
  • - Newell said it is out of warranty; no replacement.
Updated by user May 09, 2025

Nice staff but no help with a new Mr. Coffee that didn't work.

Original review May 08, 2025

I called to get help with a Mr. Coffee that quit working after one use.

I purchased it from Walmart but they would not take it back because I had no receipt. I then called Newell and they said it was out of warranty. It sat on my shelf new but not used for a few months.

They would not send a replacement. Now I have to figure out how to properly recycle it so all the plastic does not go in the trash.

User's recommendation: I will not purchase Newell products again

View full review
Hulon Nrv

Replacement blade needed

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
AI Highlights
  • - Spoke with a Newell Brands rep but was redirected to Crockpot (Rival).
  • - On hold for 20 minutes, then hung up.
  • - I think the Rival slicer is no longer made.

With the research I did online and attempting to talk to a live person, I did talk to a company representative at Newell Brands but was redirected to Crockpot brand which is Rival. I was on hold for 20 minutes then just hung up. I think the Rival meat slicer is no longer made or its replacement parts.

View full review
Crystal K Qol

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I’ve not received a response to warranty claim

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I have not received a reply or any response to my warranty claims, which were submitted via email online on November 15, 2024. I am unable to reach anyone for support.

Preferred solution: Full refund

User's recommendation: Very poor customer support

View full review
Hizni D

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Complaint

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
AI Highlights
  • - Hattersheim customer service is in question.
  • - Tanja and Mr Lorentz allegedly insulted customers.
  • - The case involved a related employee and a family crisis.
Updated by user Sep 01, 2024

I would love to rate with minus points,not even 0!

Original review Sep 01, 2024

Hi there,

I would like to send you a complaint about your customer service in Germany.

I hope to reach the right person, before delineating the whole story.

So far I can just ask you to please please please pay attention and have a closer look at the employees here in Hattersheim.

Especially a Tanja and a Mr Lorentz are the worst of the worst I have ever been in touch with in my whole life.

Unfortunately they not only don't care about customers, they even bombard them with insulting and threatening messages.

Instead of dealing with the customer involved, they threatened an employee at the company that was related to the complaining customer.

They had several meetings with the employee who had nothing to do with the complaints...

The story continued and led to a terrible family crisis of the employee with a terrible ending.

I hope to find someone responsible for customer service and hope that someone will pay attention to those responsible for customers.

Please contact me.

Thank you.

Cons:
  • Employees

Preferred solution: Apology is not enough since the staff destroyed a family. The 2 employees must get fired immediately for the image und reputation of the company.

User's recommendation: Avoid Campingaz and Newell brands at all costs!!!!!

View full review
Mimi D Qdj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Failure to comply with recall on item

AI Highlights
  • - The Mr. Coffee brewer malfunctioned, causing holes in K-Cups and grounds.
  • - Promised replacement and return box, but sent a Crock Pot lid.
Newell Brands - Failure to comply with recall on item
Newell Brands - Failure to comply with recall on item - Image 2
Updated by user Jun 21, 2024

I informed Newell that they sent me a lid to a 6 quart Pressure Cooker when my recall was regarding the Mr. Coffee kcup brewer but haven’t received any confirmation on what they are going to do to address & correct it.

I even sent them photos of the printed address label they sent with my name and “Mr C single serve rec” printed on it that was attached to the box! Still no response or email saying how they intended to handle it.

Original review Jun 14, 2024

I purchased a Mr. Coffee single-cup brewer which started malfunctioning.

It began creating holes in the K-Cups that were too large, resulting in grounds getting into the cup or not dispensing any coffee at all. I was informed about a recall and when I contacted the company, they promised to mail me a box to return the defective brewer and replace it. However, what I received was a lid for another of their recalled products; a Crock Pot 6-quart multi cooker. Even though the shipping label on the box clearly read 'Mr.

C single serve rec.,' which I assume was abbreviated for recall.

When I called the customer service, the operator seemed more interested in selling me something rather than addressing my concerns. I would like to know how a company can continue to operate without any effective means of addressing their customers' concerns.

Cons:
  • No direct answer

Preferred solution: The replacement of the recalled Mr Coffee kcup maker as I was promised; not a Crock Pot lid

User's recommendation: Say no to Newell

View full review
Cathy M Jeu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I would like some defective kerr widemouth lids replaced please

AI Highlights
  • - A recorded message had a different number.
  • - Speech was rapid; I couldn't jot it.
  • - Partial number: 418-****.
  • - Area code unknown; I may need to start over.

I called the number you gave. There was a recorded message with a different number.

The speech was so rapid I couldn't get the number down in time. I can give you part of it.

418-****. I don't know what the area code was, I guess I have to start all over

User's recommendation: Have pen and pencil ready to take down information

View full review

E-commerce Talks

Art for Your Home Not Museums

Art for Your Home Not Museums

Art at home can add a special touch to interior design. In this video interview with Leonid Afremov Studio, we talk about art and the world-known artist, Leonid Afremov. Learn more about the unique technique that makes his paintings so special and how the studio is still in business.

David Afremov
David Afremov

David Afremov is a co-founder of Leonid Afremov Studio, where you can order original oil paintings, canvas, and giclee from the world-renowned artist Leonid Afremov.

Anonymous
map-marker Undy, Monmouthshire

I am continually amazed at the efficiency, pleasant communication and general care this company has for it's customers. A rare quality these days indeed..... Thank you Newell brands.!

I enquired about a replacement part to purchase and was sent the item free of charge. Absolutely Delighted!

User's recommendation: Be kind. These are wonderful, friendly, helpful people ..

View full review
Marlene H Xva

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Coleman grill doesn't work, propane arm doesn't click in. Company sent a new one which also doesn't work.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

The propane arm on the Coleman Fold-n-Go doesn't connect to the grill, even on the replacement grill which the company sent me. It's very difficult to contact anyone at Coleman or Newell.

Loss:
$110
Pros:
  • Fast replacement of item

Preferred solution: Full refund

View full review
Jeffery W Owp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Smooth mason jars 32oz

I am not a pissed-off customer, but I am getting aggravated with this site. I am only interested in the 32 oz.

smooth mason jar.

Will you be producing them, yes or no? If yes, how can I get them?

Pros:
  • Quality
Cons:
  • Cannot get the product

Preferred solution: An answer to my question

View full review

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article